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Brown ArrowQuality

The Institute of Medicine (IOM) defined quality as "the degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge." [Internet]. Institute of Medicine, Committee on Quality of Health Care in America. Washington, DC: National Academy Press; 2001 [cited 7 October 2010].

Related to Quality is the topic of patient safety/medical errors. For additional information, please visit the NLM MedlinePlus page on patient safety and the AHRQ page on patient safety and medical errors.

Information on this page is not an index of all quality health services research resources on the Web. Rather, this page contains selective links representing a sample of available information. Items are selected for their quality, authority of authorship, uniqueness, and appropriateness.



  • Has the Time Finally Come for Hospital at Home? Details

    Concerns about possible surges of COVID-19 patients, combined with the spread of value-based payment and companies offering technology and operational support, have prompted some health systems and health plans to take a second look at the hospital-at-home model.

  • Surveys on Patient Safety Culture (SOPS) Ambulatory Surgery Center Survey: 2020 User Database Report (Janury 2020) Details

    The AHRQ Ambulatory Surgery Center on Patient Safety Culture User Database Report presents results from 282 participating ambulatory surgery centers (ASCs). The report consists of a narrative description of the findings and two appendixes, presenting data by facility characteristics (number of operating/procedure rooms and geographic region) and respondent characteristics (staff position and hours worked per week). The report contains data voluntarily submitted by participating ASCs and is not representative of all U.S. ASCs.



  • AHRQ Quality Indicators Details

    Set of quality indicators organized into four "modules," each of which measures quality associated with processes of care that occurred in an outpatient or an inpatient setting to highlight potential quality concerns, identify areas that need further study and investigation, and track changes over time.

  • BirthTools.org Details

    Resources and tools for optimizing patient safety related to labor and delivery from the American College of Nurse-Midwives. Includes patient education and model policies.

  • CAHPS® Hospital Survey (H-CAHPS) Details

    Public-private initiative to develop standardized surveys of patients' experiences with ambulatory and facility-level care.

  • CUSP Toolkit Details

    Comprehensive Unit-based Safety Program has developed this toolkit to assist in the training of the key principles that increase safety.

  • Care Coordination Measures Database Details

    CCMD is designed to assist evaluators and researchers interested in care coordination measurement

  • Chartbook on Effective Treatment: National Healthcare Quality and Disparities Report Details

    The chartbook is part of a family of documents and tools that support the National Healthcare Quality and Disparities Report.

  • Communication and Optimal Resolution (CANDOR) Toolkit Details

    This AHRQ toolkit, based on the CANDOR process (which is implemented to respond to unexpected events which cause patient harm), is intended to assist hospitals in implementing communication and optimal resolution programs.

  • Community Tool to Align Measurement Details

    NQF's Community Tool to Align Measurement (Alignment Tool), developed in collaboration with the 16 Robert Wood Johnson Foundation - Aligning Forces for Quality (AF4Q) community alliances, supports decisions to align measurement and public reporting. The Alignment Tool is a snapshot in time (as of February 2012) of the measures in use by the 16 AF4Q Alliances.

  • Compendium of U.S. Health Systems, 2018 (2019) Details

    Compendium of 637 U.S. health systems, defined in this analysis to include at least one hospital and at least one group of physicians providing comprehensive care, and who are connected with each other and with the hospital through common ownership or joint management.

  • Comprehensive Assessment of Reform Efforts (COMPARE) Details

    COMPARE is a transparent, evidence-based approach to providing information and tools to help policymakers, the media, and other interested parties understand, design, and evaluate health policies.

  • Guiding Practices for Patient-Centered Value Assessment Details

    This 28 element toolkit has been developed to assess the value - benefits and costs experienced by patients over time - of the components of health care

  • HSRR (Health Services and Sciences Research Resources) Details

    HSRR is a searchable database of information about research datasets, instruments/indices and software employed in Health Services Research, the Behavioral and Social Sciences and Public Health. The database includes brief descriptions of research resources and links to PubMed.

  • Health Care Quality-Spending Interactive Details

    Tool provides ways for users to compare health care spending, relative to quality of care, in all states, as well as in the nation’s 300-plus local health care markets, called hospital referral regions (HRRs).

  • Health IT Safe Practices: Toolkit for the Safe Use of Copy and Paste Details

    This report examines the safety issues surrounding the use of copy and paste, a widespread and under-reported source of adverse patient safety events.

  • Health System Data Center Details

    State-specific health system performance on measures of access, quality, and health outcomes.

  • Healthcare Communities Details

    HealthcareCommunities.org (HC) is a web-based knowledge management system that provides multiple means for the healthcare quality improvement community to share knowledge and contribute to each others' QI work.

  • Healthcare Transparency Details

    Database of national health care transparency tools, divided into four categories: physicians, hospitals, prescription drug pricing, and health insurance purchasing.

  • Hospital Compare Details

    Hospital Compare is a consumer-oriented website that provides information on how well hospitals provide recommended care to their patients. On this site, the consumer can see the recommended care that an adult should get if being treated for a heart attack, heart failure, or pneumonia or having surgery

  • Hospital Safety Grade Details

    Research the scores hospitals have received relevant to patient safety, errors, injuries, accidents, and infections.

  • Improving Your Laboratory Testing Process Details

    The tools in this step-by-step guide can increase the reliability of the testing process in your office by helping you examine how tests are managed.

  • Institute for Healthcare Improvement (IHI) Map Details

    This map is a free, open resource for those interested in sharing IHI's mission of improving health care. This includes access to various "How To Guides," for example, prevent ventilator-associated pneumonia; prevent surgical site infection; prevent adverse drug events, etc.

  • Interactive Data Tools and Query Systems Details

    The Community Health Data Initiative is a collaborative effort among government and non-government partners to establish a network of suppliers and demanders of community health data, indicators, and interventions. Its purpose is to help Americans understand health and health care system performance in their communities, thereby sparking and facilitating action to improve performance and value.

  • Kaiser State Health Facts Details

    Provides health data on more than 700 health topics including demographics, health insurance coverage, health costs, minority health, and women's health for all 50 states.

  • Leading Health Indicators Details

    Healthy People 2020 provides a comprehensive set of 10-year, national goals and objectives for improving the health of all Americans. Healthy People 2020 contains 42 topic areas with more than 1,200 objectives. A smaller set of Healthy People 2020 objectives, called Leading Health Indicators (LHIs), have been selected to communicate high-priority health issues and actions that can be taken to address them.

  • MIPSCast Details

    MIPScast™ is a tool designed to calculate a clinician or practice's Merit-based Incentive Payment System or MIPS Final Score under the Centers for Medicare & Medicaid Services' Quality Payment Program.

  • Measure Collaboration (MC) Workspace Details

    The MC Workspace brings together a set of interconnected resources, tools, and processes to promote transparency and better interaction across stakeholder communities that develop, implement, and report electronic clinical quality measures

  • NCQA Health Insurance Plan Ratings 2017-2018 Details

    NCQA rated more than 1,000 insurance plans based on quality, member satisfaction, and accreditation survey results, focusing on care outcomes and patient opinion. Ratings are searchable by state, type, and plan name.

  • NHQRDRNet Online Query System Details

    Online query system that allows you to access national and state data on the quality of, and access to, health care from scientifically credible measures and data sources. This is an interactive tool to explore data from the National Healthcare Quality & Disparities Reports.

  • National Healthcare Quality & Disparities Reports Details

    This website includes access to all reports from this series, as well as a data query section, which allows researchers to find data based on geographic, subject, and topic area.

  • National Healthcare Quality and Disparities Reports Details

    Provides state-specific health care quality information, including strengths, weaknesses, and opportunities for improvement. The goal is to help state officials and their public- and private-sector partners better understand health care quality and disparities in their state.

  • National Practitioner Data Banks Details

    The Division of Practitioner Data Banks (DPDB) is responsible for the implementation of the National Practitioner Data Bank (NPDB) and Healthcare Integrity and Protection Data Bank (HIPDB). The NPDB and HIPDB are alert or flagging systems intended to facilitate a comprehensive review of the professional credentials of health care practitioners, providers, and suppliers

  • PROSPERO Details

    PROSPERO consists of over 800 records, giving details of systematic reviews being undertaken in 33 different countries.

  • Patient Safety Measure Tools & Resources Details

    Information about AHRQ efforts to reduce medical errors and improve patient safety.

  • Patient Safety Network (PSNet) Details

    A web-based resource featuring the latest news and essential resources on patient safety. The site offers weekly updates of patient safety literature, news, tools, and meetings ("What's New"), and a vast set of carefully annotated links to important research and other information on patient safety ("The Collection").

  • Patient Safety Primers Details

    This series of resources discuss methods of improving communication between clinicians in the context of routine patient care and emergency situations.

  • QPS: Quality Positioning System Details

    QPS is a tool to help individuals find NQF-endorsed measures quickly and easily.

  • Quality Care Finder Details

    This link provides access to Quality Care Finder, a website which provides consumers with access to all of Medicare's Compare tools -- e.g., comparison information on hospitals, nursing homes and plans.

  • Quality Information & Improvement: Tools & Resources Details

    Tools and resources relating to health-care quality and patient safety.

  • Quality-Spending Interactive Details

    This interactive tool displays the relationship between health care quality and spending for Medicare patients within a state or local area.

  • QualityNet Details

    Tool for use by hospitals to electronically submit their notice of participation for the Hospital Inpatient Quality Reporting Program- formerly known as Reporting Hospital

  • ROI Forecasting Calculator for Quality Initiatives Details

    The ROI Forecasting Calculator is designed to help Medicaid stakeholders assess and demonstrate a return on investment (ROI) from projects to improve quality in health care.

  • Re-Engineered Discharge (RED) Toolkit Details

    This toolkit was designed to assist hospitals in reducing readmissions and posthospital emergency department visits. It is specifically designed for those institutions serving diverse populations. It introduces a new component of overcoming language barriers and literacy issues.

  • TeamSTEPPS®: Strategies and Tools to Enhance Performance and Patient Safety Details

    This toolkit is an evidence-based teamwork system aimed at optimizing patient outcomes by improving communication and teamwork skills among health care professionals

  • The Health Plan Employer Data and Information Set (HEDIS®) Details

    Tool used by more than 90% of America's health plans to measure performance on important dimensions of care and service.

  • The National Standards for Children and Youth with Special Health Care Needs: A Compendium of National Data and Quality Measure Sets (2018) Details

    Measures compendium highlights quality measures aligned with key elements for a system of care for children and youth with special health care needs (CYSHCN) outlined in the National Standards of Care for Children and Youth with Special Health Care Needs. This tool compiles data and quality measures from applicable and widely used measure sets.

  • Value-Based Care Assessment Tool Details

    Use the Rural Health Value Team's comprehensive Value-Based Care Strategic Planning Tool (VBC Tool) to assess 121 different value-based care capacities in eight categories. After completion, users receive a Value-Based Care Readiness Report that can be used to assess an organization's readiness for value-based care and to develop value-based care action plans.

  • Why Not the Best? Comparative Health Care Performance Data Details

    Free resource for health care professionals interested in tracking performance on various measures of health care quality. It enables organizations to compare their performance against that of peer organizations, against a range of benchmarks, and over time. Case studies and improvement tools spotlight successful improvement strategies of the nation's top performers.

  • e-Source: Behavioral and Social Science Research Details

    20 interactive chapters with authoritative answers to methodological questions on behavioral and social science research. With contributions from a team of international experts, this anthology provides the latest information on addressing emerging challenges in public health.

  • eCQI Resource Center Details

    This resource provide a centralized location for news, information, tools and standards related to electronic clinical quality improvement and electronic clinical quality measures




  • AHRQ Health Care Innovations Exchange Details

    The Innovations Exchange offers health professionals and researchers the opportunity to share, learn about, and ultimately adopt evidence-based innovations and tools suitable for a range of health care settings and populations.

  • Assistant Secretary for Planning and Evaluation (ASPE) Details

    Principal advisor to the Secretary of the U.S. Department of Health and Human Services on policy development, and is responsible for major activities in policy coordination, legislation development, strategic planning, policy research, evaluation, and economic analysis.

  • CAQH (Council for Affordable Quality Healthcare) Details

    Nonprofit alliance of health plans and trade associations. Seeks industry collaboration on initiatives that simplify healthcare administration and promotes quality interactions between plans, providers and other stakeholders.

  • Center for Medicare & Medicaid Innovation Details

    Established by the Affordable Care Act, the Center for Innovation is a new engine for revitalizing and sustaining Medicare, Medicaid, and the Children's Health Insurance Program (CHIP) as well as for improving the health care system for all Americans. The Innovation Center tests innovative care and payment models and encourages widespread adoption of practices that deliver better health care at lower costs.

  • DRIVe (Division of Research, Innovation, and Ventures) Details

    DRIVe is working to accelerate the development and availability of transformative technologies and approaches to protect Americans health security threats.

  • Division of Healthcare Quality Promotion (DHQP) Details

    Mission is to protect patients and healthcare personnel and promote safety, quality, and value in the healthcare delivery system by providing national leadership.

  • Evidence-Informed State Health Policy Institute Details

    This is a technical assistance offering. Link to states' action plans, etc.

  • FDA's Sentinel Initiative Details

    Launched in May 2008 by FDA, the Sentinel Initiative aims to develop and implement a proactive system that will complement existing systems that the Agency has in place to track reports of adverse events linked to the use of its regulated products.

  • HRSA Accreditation and Patient-Centered Medical Home Recognition Initiative Details

    Encourages and supports health centers to undergo rigorous and comprehensive survey processes and achieve national benchmarks that demonstrate the highest standards of health care quality.

  • Health Research & Educational Trust (HRET) Details

    Management research to provide operational advice on improving quality, reducing costs and eliminating disparities. Link to toolkits, resources, and reports.

  • HealthIT.gov Details

    Resource to support the adoption of health information technology and the promotion of nationwide health information exchange to improve health care.

  • Improvement Science Research Network Details

    A NIH-supported improvement research network. The ISRN's primary mission is to accelerate interprofessional improvement science in a systems context across multiple hospital sites.

  • Innovation in Medical Evidence Development and Surveillance (IMEDS) Details

    IMEDS serves to advance the science and tools necessary to support post-market evidence generation on regulated products and to facilitate utilization of a robust secondary electronic healthcare data platform for generating better evidence on regulated products in the post-market settings.

  • Institute for Healthcare Improvement (IHI) Details

    IHI focuses on motivating and building the will for change; identifying and testing new models of care in partnership with both patients and health care professionals; and ensuring the broadest possible adoption of best practices and effective innovations.

  • Integrating Quality Initiative Details

    Integrating Quality (IQ) mission is to lead and support AAMC members in achieving safe, high-quality, high-value health care that is driven by continuous quality improvement implemented throughout inter-professional education and clinical practice.

  • International Organization for Standardization (ISO) Details

    ISO is a network of the national standards institutes of 163 countries, one member per country, with a Central Secretariat in Geneva, Switzerland, that coordinates the system.

  • Laboratory Quality Assurance and Standardization Programs Details

    Given the importance of laboratory test results, the CDC has programs to help assure the quality of these data so patients and healthcare providers (as well as researchers and public health officials) can be confident that laboratory test results they receive are accurate.

  • Mathematica - Quality Improvement Details

    Mathematica develops, uses, and reports on measurement tools essential to understanding the performance of health care providers and organizations.

  • Medical Outcomes Trust Details

    Not for profit organization dedicated to improving health and health care by promoting the science of outcomes measurement, and the development, evaluation, and distribution of standardized, high quality instruments that measure health and the outcomes of medical care.

  • Medicare Payment Advisory Commission (MedPAC) Details

    Established in 1997 by the merger of the Physician Payment Review Commission (PPRC) and the Prospective Payment Assessment Commission (ProPAC). Created by congressional mandate (Public Law 105-33), the 15-member nonpartisan Commission advises the Congress on Medicare Payment policies. MedPAC is also tasked with analyzing access to care, quality of care, and other issues affecting Medicare.

  • National Association for Healthcare Quality (NAHQ) Details

    Nation's leading organization for healthcare quality professionals.

  • National Committee for Quality Assurance (NCQA) Details

    Private, not-for-profit organization dedicated to improving health care quality. NCQA helps to elevate the issue of health care quality to the top of the national agenda.

  • National Healthcare Safety Network (NHSN) Details

    NHSN is the nation's most widely used healthcare-associated infection tracking system. NHSN provides facilities, states, regions, and the nation with data needed to identify problem areas, measure progress of prevention efforts, and ultimately eliminate healthcare-associated infections. Site provides data, guidelines, and training support.

  • National Initiative for Children's Healthcare Quality (NICHQ) Details

    NICHQ is an independent, not-for-profit, quality improvement organization dedicated to achieving a world in which all children receive the high quality healthcare they need.

  • National Practitioner Data Banks Details

    The Division of Practitioner Data Banks (DPDB) is responsible for the implementation of the National Practitioner Data Bank (NPDB) and Healthcare Integrity and Protection Data Bank (HIPDB). The NPDB and HIPDB are alert or flagging systems intended to facilitate a comprehensive review of the professional credentials of health care practitioners, providers, and suppliers

  • National Quality Forum (NQF) Details

    Not-for-profit membership organization created to develop and implement a national strategy for health care quality measurement and reporting.

  • Network for Regional Healthcare Improvement (NRHI) Details

    NHRI is a National Coalition of Regional Health Improvement Collaboratives -- regionally-based, multi-stakeholder organizations that are working to improve the quality and value of health care delivery.

  • Nursing Quality Details

    Created by ANA to address patient safety and quality in nursing care and nurses' work lives.

  • PCORnet Commons Details

    The goal of the PCORnet Commons is to provide opportunities to increase collaboration, efficiency, and people-centeredness in clinical research. The Commons is a space to share resources, engage in dialogue, and learn from one another.

  • PROMIS - Patient-Reported Outcomes Measurement System ® Details

    Network of NIH-funded primary research sites and coordinating centers working collaboratively to develop a series of dynamic tools to reliably and validly measure patient-reported outcomes (PROs).

  • Physician Consortium for Performance Improvement (PCPI) Details

    Comprised of more than 170 national medical specialty societies, state medical societies, the American Board of Medical Specialties and member boards, Council of Medical Specialty Societies, health care professional organizations, federal agencies, individual members and others interested in improving the quality and efficiency of patient care, PCPI is committed to enhancing quality of care and patient safety by taking the lead in the development, testing, and maintenance of evidence-based clinical performance measures and measurement resources for physicians.

  • QI Quick Guide Tutorial Details

    Tutorial to identify quality improvement (QI) tools and problem solving steps.

  • Quality Improvement Programs Details

    PHF outlines a selection of Quality Improvement Programs.

  • Quality of Care Center Details

    Link to various quality initiatives, projects, reports, patient assessment instruments, and contractors.

  • Robert Wood Johnson Foundation, Health Care Quality Details

    The Health Care Quality Portfolio of the Robert Wood Johnson Foundation remains active in the public reporting of quality and price information, which include our support of The Dartmouth Atlas, The Prometheus Payment Project, the Consumer-Purchaser Disclosure Project, National Quality Forum and others.

  • The AHRQ Safety Program for Improving Antibiotic Use: A National Program for Antibiotic Stewardship Details

    AHRQ, in conjunction with the Johns Hopkins Medicine Armstrong Institute for Patient Safety and Quality and NORC at The University of Chicago, created the AHRQ Safety Program for Improving Antibiotic Use to develop and implement a bundle of interventions designed to improve antibiotic stewardship and antibiotic prescribing practices across acute care, long-term care, and ambulatory care facilities across the United States.

  • The American Health Quality Association (AHQA) Details

    Represents Quality Improvement Organizations (QIOs) and professionals working to improve the quality of health care in communities across America. QIOs share information about best practices with physicians, hospitals, nursing homes, home health agencies, and others.

  • The Joint Commission (TJC) Details

    Independent, not-for-profit organization, The Joint Commission accredits and certifies more than 17,000 health care organizations and programs in the US. Joint Commission accreditation and certification is recognized nationwide as a symbol of quality that reflects an organization's commitment to meeting certain performance standards.

  • The LeapFrog Group Details

    Voluntary program aimed at mobilizing employer purchasing power to alert America's health industry that big leaps in health care safety, quality and customer value will be recognized and rewarded.

  • URAC Details

    Independent, nonprofit organization known as a leader in promoting health care quality through its accreditation and certification programs.